Yahoo! Store Help - FAQs team are experts on virtually every part of Yahoo! Store and e-commerce - and our task is to help you improve your store and make elegant decisions affecting your business.

If you are seeking help for your Yahoo Store, or Yahoo Merchant Solutions help and can't find what you are looking for here, please contact us. We will get you pointed in the right direction.

Whether you need help updating to Yahoo! Merchant Solutions, need hands on training for you or your employees, or anything else, we're here for you.


Build your own Ecommerce web site containing the following key features.

If you are a first-time Yahoo! Store builder

You might have a few questions or need help in creating and maintaining the Yahoo! Store itself. Read through the following section, where we answer most common questions asked by people trying to create and run their own Yahoo! Stores. Yahoo store developer help.

If I open a Yahoo! Store, will I be in Yahoo! Shopping?

Yahoo! Store merchants have the opportunity to join Yahoo! Shopping, one of the Web's leading shopping destinations. For more info, see the Yahoo! Shopping Merchant Information page.

What do you do about security?

To help Yahoo! Store builders with security issues, Yahoo! uses industry-standard SSL encryption to scramble credit card information both on the way from the shopper from Yahoo!'s server, and from Yahoo!'s server on to the merchant.

Do we have to sign a contract with Yahoo! Store?
Yes, many of our users do. Yahoo! Store includes an easy tool that lets you register your own domain name ( If you already have a domain name, we can help you transfer it.

There are four ways to get your orders:
1.) Most users view orders on the Web: just go to the Yahoo! Store home page and click on the Manager button. After entering your password, you'll be able to view orders over a secure connection.

2.) You can retrieve orders as database files in a choice of common formats. This lets larger merchants feed Web orders into their existing order stream.

3.) You can have orders forwarded by fax.

4.) If you have your own secure server, you can have orders posted to you in real time.

Can we do online credit card authorizations in our store?
You can process orders online or through your existing in-store system, at your option.

We do not have a merchant account yet. Can you help us get one?

Yes, you can apply online through Yahoo! Store. Your application will be processed in 1-3 business days. If you're accepted, your new merchant account will be hooked up to your store automatically.

Do we need any special hardware or software to use Yahoo! Store?
Yes. To start with, all Yahoo! stores are ordinarily included in Yahoo! Shopping, the biggest source of shoppers on the Web.

Sites built with Yahoo! Store are also designed for maximum visibility to search engines, and we automatically submit your pages to all the major search engines. It works! In a test by Internet World magazine, a site made with Yahoo! Store got more than 14 times as many page views as a one made with the number two online store tool.

Will Yahoo! list my store in the Yahoo! Directory?
Yahoo! Stores should submit their sites to the Yahoo! directory for review. If your site is currently not listed and you have not submitted it already, see their site submission guidelines.

Will anyone else have access to our sales data?
Absolutely not. Yahoo! publishes aggregate statistics, but they never disclose sales data for specific stores without their prior consent.
Yahoo! also understand the value of customer lists to direct marketers, and their policy is that this information is your property. They do not sell customer names, nor do they use them themselves.

Does Yahoo! accept international stores?
For the time being, Yahoo! Store is unable to accept any new international merchants. They are working on policies and guidelines which will allow them to bring these merchants online as soon as possible.

What kind of network connection do Yahoo! Stores have?
Your site will have the same network connection as Yahoo! itself, multiple T3s direct to all the major backbones. Yahoo!'s whole business depends on the quality of our network connection. Now your business can share it.

What does Yahoo! Store use as servers?
The same kind of servers we use in Yahoo!'s own site: Pentium machines running FreeBSD.

What does Yahoo! do about backups?
Yahoo! backs up all the user data every night. With orders we don't even wait till that night: they are backed up instantly.



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